Real Food Real Health is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Real Food Real Health may change this policy from time to time by updating this page. Please check this page from time to time to ensure you are happy with the changes. This policy is effective from 17/04/2018.
What information we collect
We may collect the following information when you contact us via this website (depending on the information you give us when booking or inquiring about a consultation):
- contact information including email address
- demographic information such as postcode, preferences and interests
- information about your health history and medical conditions, as well as diet and lifestyle
When working with RFRH as a client we may collect the following information, if we have your informed consent to do so:
- Name, job title and relationship status
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Information about your health history and medical conditions, as well as diet, lifestyle, supplementation and medication.
- Results from medical lab tests
What we do with the information we gather
We require this information to understand your needs during a consultation and to provide you with a better service, and in particular for the following reasons:
- Understanding the root causes of your health concerns.
- Devising an individualized therapeutic protocol to help address your health concerns.
- Internal record keeping.
- We may use the information to improve our services.
- We may sometimes send promotional emails about new products, special offers or other information which we think you may find useful using the email address which you have provided, if you have given us consent to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online and in-person.
Controlling your personal information
The information you have given will be used for the sole purpose of RFRH in accordance with the guidelines set by the Information Commissioners Office. We will not disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen (e.g. information about lab tests or supplement companies).
You may instruct us to provide you with any personal information we hold about you, provided that you can provide proof of your identity.
If you have given us permission to send you promotional emails you can withdraw this permission at any time by contacting us.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 44) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 48), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 44), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 48), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
Deleting cookies will have a negative impact on the usability of many websites.
Credit: This section was created using a template from SEQ Legal (http://www.seqlegal.com).
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.